Frequently Asked Questions

We do not accept general change-of-mind returns — every order is shipped direct from our supplier, so there is no returns warehouse to send things back to. If your order arrives damaged or defective, that is different: email diecastlestudio@gmail.com within 7 days of delivery with a photo, and we will make it right.

Yes, within 24 hours of placing it. Message us in chat or email diecastlestudio@gmail.com with your order number. After 24 hours, your order may already be on its way.

Yes. DIECAST15 gives 15% off your first order and works with free shipping over $50 and the free mystery diecast car on orders over $100. 

Everything listed is available and ships within 7-12 business days. We keep listings in stock rather than running backorders.

No. Every listing says what is included in its "What's included" section. Cars, figures and scenery props shown in photos are for display only unless the listing says otherwise.

Email us at diecastlestudio@gmail.com. We reply within 24 hours. Inbox available too.